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Terms & Conditions


General Terms and Conditions of AROWONEN WEBSHOP B.V.


By placing an order on www.arowonen.nl, you are accepting to purchase a Product on and subject to the following terms and conditions of AROWONEN (Terms and Conditions).

The General Terms and Conditions always apply between you and AROWONEN when you use or place an order through the website www.arowonen.nl The General Terms and Conditions contain important information for you as a customer of AROWONEN Please read them carefully.

We also recommend you to save or print the General Terms and Conditions, so you can consult them again at a later date.


1. Definitions

AROWONEN WEBSHOP B.V. a so called B.V. established under Dutch law, (The Netherlands) and registered with the Chamber of Commerce under file number: 82343810

Site: The website www.arowonen.nl and all of its sub-domains.

Client: The natural person or corporation acting in the performance of a profession or business who enters into an Agreement with AROWONEN.

Product(s): The product(s) as offered on the Site.

Agreement: Any arrangement or agreement between AROWONEN and the Client of which the General Terms and Conditions form an integral part.

General Terms and Conditions: the present terms and conditions of AROWONEN    


2. Applicability

2.1 The General Terms and Conditions apply to all offers and deliveries from, and Agreements with AROWONEN, unless otherwise explicitly agreed on in writing.

2.2 If the Client declares other provisions or terms applicable in his order, confirmation or through any other communication medium, such provisions will only be binding upon AROWONEN. If and in so far as AROWONEN has explicitly accepted them in writing.


3. Prices & Information

3.1 All prices as displayed on the Site and on other materials originating from AROWONEN include taxes and other levies imposed by the government unless stated otherwise on the Site.

3.2 If shipping costs are charged, these will be clearly stated on the Site before the Agreement is concluded. The shipping costs will be displayed separately in the ordering process.

3.3 The content of the Site is composed with the greatest care. AROWONEN can however not guarantee that all information on the Site is displayed correctly and/or is complete at all times. All prices and other information displayed on the Site and on other materials originating from AROWONEN could include typographical and / or programming errors. AROWONEN cannot be held responsible for such typographical and/or programming errors and reserves the right to correct such errors at all times.

3.4 AROWONEN cannot be held responsible for any deviations between the color of the Product and the color of the Product as displayed on the Site.


4. Conclusion of the Agreement

4.1 The Agreement will be deemed to be concluded at such moment that the Client accepts the offer of AROWONEN, which offer is subject to the General Terms and Conditions.

4.2 If the Client has accepted the offer by electronic means, AROWONEN will also confirm receipt of acceptance of the offer by electronic means.

4.3 If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, AROWONEN will have the right to suspend its obligations until the correct data has been received from the Client.

4.4 AROWONEN expressly reserves the right to reject a Client’s order without stating reasons.


5. Execution of the Agreement

5.1 As soon as AROWONEN has received a Client’s order and has confirmed the acceptance thereof, it will hand over the Products to the shipping company as chosen by AROWONEN. The shipping company will then send the Products to the Client.

5.2 AROWONEN is authorized to engage any third parties in the fulfilment of its obligations under the Agreement.

5.3 The Site includes information describing the manner of delivery of the Products and an estimation of the term in which the Products will be delivered to the Client.

5.4 If AROWONEN is unable to deliver the Products within thirty (30) days after the confirmation of acceptance of the order, it will notify the Client accordingly. In such event, the Client can decide to either agree to a new delivery date or to dissolve the Agreement without incurring any costs. AROWONEN cannot be held liable for any delay in the delivery process.

5.5 AROWONEN advises the Client to inspect the Products upon receipt and to report any defects within two (2) days after delivery in writing or by email.

5.6 As soon as the Product has been delivered to the delivery address submitted by the Client, the risk of the Product fully transfers to the Client.


6. Withdrawal/Return

6.1 The Client has the right to return the Product within fourteen (14) days after the Product has been delivered to the Client.

6.2 The Client must inform AROWONEN of its wish to return the Product by requesting a return through our Site within the aforementioned period of fourteen (14) days after the Product has been delivered to the Client. This request should include the following information: Order number, Name, Phone number, E-mail address, Item name, quantity and Delivery address.

After receipt of this request, AROWONEN will provide a Return Authorization number (RA-Number) to the Client. The Client must bear the costs for shipping the Products to AROWONEN.

6.3 Returned Products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted. We can not accept the return of Crockery & Textile due to the hygiene. SALE-item cannot be returned. For reasons of hygiene, crockery and textiles cannot be returned; this also applies to all forms of SALE items. If you are in doubt about any of the items listed above, we advise you to complete your online purchase by visiting our shop in Arnhem to view the item. 


6.4 The Client is responsible for the chosen shipping method of the returns. The risk of the Product will transfer to AROWONEN when AROWONEN has received the Product. This means that AROWONEN cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned Product(s). Please make sure to wrap up the items in the original packaging. Wrap up and handle the items with care. AROWONEN does not make any exceptions to this policy.

6.5 After receiving and accepting the returned Products, AROWONEN will refund the total purchase price to the Client within thirty (30) days.

7. Payment

7.1 The Client shall pay the amounts due to AROWONEN in accordance with the ordering process and through the payment method selected on the Site. AROWONEN is free to offer any payment method of its choice and may change these payment methods at any time.


8. Warranties & Conformity

8.1 AROWONEN warrants that the Products are suitable for their intended use, as described on the Site.

8.2 AROWONEN only offers warranties on Products purchased on the Site or in store and only accompanied by a valid receipt or proof of purchase.


9. Complaints

9.1 If the Client has any grievances in connection with a Product (in accordance with article 8 entitled, (Warranties and Conformity), or regarding any other aspects of the Site or service of AROWONEN & Slapen, it can submit a complaint by email or in writing. The contact details of AROWONEN & Slapen are provided at the end of the General Terms and Conditions.

9.2 AROWONEN will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If AROWONEN is unable to formulate a substantive response to the complaint within such period, AROWONEN will confirm receipt of the complaint within seven (7) days after receipt of the complaint and give an indication of the term within which it expects tob e able to give a substantive or definitive response to the Client.


10. Liability

10.1 The total liability of AROWONEN in respect of the Client due to an attributable failure to perform the Agreement is limited to a compensation which does not exceed the price stipulated for that particular Agreement (including VAT and shipping costs).

10.2 AROWONEN cannot be held liable for any indirect damages or losses, including, without limitation, consequential damages, lost profits, lost savings, loss of data and damage due to business interruption.

10.3 Except as otherwise explicitly provided for in this article 10, AROWONEN is not subject to any liability, irrespective of the grounds upon which an action or proceeding may be based. The restrictions set out in this article 10.3, will, however, cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of AROWONEN.

10.4 AROWONEN will only be liable to the Client on account of an attributable failure in the performance of an Agreement if the Client issues a written notice of default to AROWONEN. Without delay, stipulating a reasonable period of time in which AROWONEN has the possibility to remedy the default, and AROWONEN. Fails to cure the default within such period. The notice of default must contain a description of the default in as much detail as possible, in order to enable AROWONEN to provide an adequate response and/or take adequate action.

10.5 Any event giving rise to compensation is always subject to the condition that the Client reports the damage or loss in writing to AROWONEN as soon as possible, but no later than within fourteen (14) days after the damage or loss has arisen.

10.6 AROWONEN is not liable to pay compensation for any damage or loss the Client has incurred as a result of a force majeure event (force majeure event), as meant in article 6:75 Dutch Civil Code (DCC). This includes amongst others (and without limitation) the event that any third party engaged by AROWONEN is not able to fulfill its obligations due to a force majeure event.


11. Retention of title

11.1 As long as AROWONEN has not received full payment for the Products, AROWONEN will retain the ownership of the Products.


12. Personal details

12.1 AROWONEN will process the Client’s personal data in accordance with the Terms of Use as published on the Site.


13. Pre-order conditions (online)

13.1 Payment of the full purchase amount must be made online.

13.2 Online pre-order purchases are subject to our terms & conditions of purchase.  


14. Final provisions

14.1 The General Terms and Conditions and the Agreement are exclusively construed in accordance with and shall be exclusively governed by the laws of the Netherlands.

14.2 Any dispute arising out or in connection with the General Terms and Conditions and the Agreement, including disputes concerning the existence and validity thereof will if no amicable settlement can be reached, be resolved by the competent Dutch court in the district where AROWONEN has its registered office.

14.3 In the event that any of the provisions contained in the General Terms and Conditions will be deemed invalid or unenforceable, then the remaining provisions shall be construed as if such invalid provisions were not contained herein; and such invalid or unenforceable provisions will then be deemed to have been replaced by a provision which as closely as possible meets the intention of AROWONEN when inserting the original provision.


Contact details

Should you have any questions, complaints or comments after reading the General Terms and Conditions, or if you need to provide us with any notice, please contact us by email or in writing.

Aert van Nesstraat 58 
3012 CB Rotterdam

The Netherlands

TEL: 0850493201
E-mail: [email protected]          

TEL: 0850493201
E-mail: [email protected]  

These Terms & Conditions were last amended on 19-04-2022.